SELECT THE BEST ANSWER

 

  1. What is the maximum number of watts of power a device may use during sleep mode to meet the Green Standards?
    1. 10
    2. 20
    3. 30
    4. 40

 

  1. What format is data stored in before it is presented to the user?
    1. BIOS
    2. RAM
    3. Character
    4. Binary

 

  1. If you have a modem and a printer which work when operating independently but produce data errors when they are working at the same time, what is most likely the problem?
    1. Shortage of electrical power
    2. Crossed wires
    3. Incorrect IRQ addressing
    4. Virus

 

  1. BIOS stands for:
    1. Basic input/output software.
    2. Binary input/output software.
    3. Basic input/output system.
    4. Binary input/output system.

 

  1. Windows NT does not guarantee compatibility for programs written for earlier Windows versions.  Why?
    1. Because NT uses 16-bit processing.
    2. Because NT eliminated the connection to DOS.
    3. Because NT is designed to run in both the client and server market.
    4. Because NT uses multiprocessing.

 

  1. Which of the following is not a basic function of a computer?
    1. Input
    2. Multitasking
    3. Output
    4. Processing

 

  1. What is the difference between parallel and serial devices.
    1. The type of memory the device uses.
    2. The number of expansion slots the devices have.
    3. How the devices connect to the system board.  (one uses a port, the other doesn’t)
    4. How data is transmitted over the devices.

 

  1. Which of the following is true of secondary storage devices?
    1. Secondary storage devices are used to process data.
    2. Secondary storage devices are faster to access than primary storage devices.
    3. Secondary storage devices are used for permanent storage.
    4. Secondary storage devices include floppy drives and RAM.

 

  1. A hard drive may have more than one logical drive.  Information about where each logical drive is located can be found in the:
    1. Partition table
    2. Boot drive
    3. Master boot record
    4. First logical drive

 

  1. Where are startup passwords usually stored?
    1. BIOS
    2. AUTOEXEC.BAT
    3. CMOS chip
    4. CONFIG.SYS

 

  1. What key do you press during the booting process to access the setup program on a computer?
    1. DEL
    2. F8
    3. F10
    4. It depends on the machine.

 

  1. Which of the following does not store configuration data?
    1. DIP switches
    2. CMOS setup chips
    3. Jumpers
    4. Device drivers

 

 

  1. There are four system resources that aid in communication between hardware and software.  They are:______
    1. System BIOS, memory addresses, device drivers, and IRQ’s
    2. Memory address, IRQs, DMA channels, and I/O addresses.
    3. Firmware, DMA channels, system BIOS, and device drivers
    4. I/O addresses, memory addresses, firmware, and system BIOS

 

  1. During the POST, which of the following is not tested?
    1. The disk drive
    2. The video controller card
    3. The monitor
    4. The keyboard

 

  1.   Which of the following OS offers support for intelligent UPSs?
    1. Windows NT
    2. Windows 9x
    3. Windows 3.11
    4. DOS 4.1

 

  1. When changing a DIP switch, why should you not use a graphite pencil?
    1. Because the point can break off in the switch.
    2. Because graphite conducts electricity.
    3. Neither A nor B
    4. Both A and B

 

  1. Which of the following is not carried over the embedded wires in a system board bus?
    1. Memory addresses
    2. Data
    3. Power
    4. ROM

 

  1. What unit is used to measure the frequency of the system clock?
    1. KB
    2. Hz
    3. GB
    4. X86

 

  1. The Pentium chip has two arithmetic logic units; therefore the Pentium ____
    1. Is a true multiprocessor
    2. Can perform two functions at the same time
    3. Both A and B
    4. Neither A nor B

 

  1.   What is the most likely problem if you have a computer with a scanner that works fine until you install a network card, at which time neither the scanner nor the network will properly function?
    1. There is not enough memory to support the network
    2. Both are using the same upper memory address
    3. The TSR will not load high
    4. Either the CONFIG.SYS or the AUTOEXEC.BAT have not been properly updated

 

  1.   What is the location on the system board that contains slots for memory modules called?
    1. Bank
    2. Memory slot
    3. Expansion slot
    4. Page

 

  1. What does memory caching require to work properly?
    1. SRAM chips
    2. DRAM chips
    3. Either A or B
    4. Neither A nor B

 

  1. How is the data erased from an EEPROM chip?
    1. When the computer is shutdown, the data is erased.
    2. The BIOS sends a message containing blank data to the EEPROM chip.
    3. A higher voltage is applied to the pin
    4. Data is not erased, it is just overwritten.

 

  1.   What is the first step when installing a removable drive?
    1. Connect the USB cable to the USB port
    2. Set the drive’s SCSI ID
    3. Identify the connectors
    4. Connect the parallel cables

 

  1. What is the advantage of an external drive.
    1. Take up less desk space
    2. Cables stay out of the way
    3. Less expensive than internal drives
    4. Can be easily moved between computers

 

  1. What is most likely the problem if you get an error message “Non-system disk or disk error.  Replace and strike any key when ready.”?
    1. The drive is not working
    2. The drive has a non-bootable disk
    3. The BIOS is not on the disk
    4. The BIOS is corrupt

 

  1.   If you wanted to copy a few files from one floppy disk to another, what DOS command would you use?
    1. LABEL
    2. FORMAT
    3. DISKCOPY
    4. COPY

 

  1.   What is the first step when replacing a floppy drive?
    1. Unplug the data and power cables from the old drive
    2. Slide the new drive into the bay
    3. Turn off the computer and remove the cover from the system
    4. Check that the computer and other peripherals are working

 

  1.   When a disk is formatted, how many copies of the FAT is copied to the disk?
    1. 1
    2. 2
    3. 3
    4. 4

 

  1. If during the boot process, you do not hear the drive or fan spinning, where should you start troubleshooting?
    1. Power system
    2. Video
    3. System board
    4. CMOS settings

 

  1. If the light of a floppy drive comes on during the boot process and stays on, what is the likely problem.
    1. The drive is out of alignment
    2. There has been a lost of power to the drive
    3. A cable is not attached to pin 1
    4. There is a bootable disk in the drive

 

  1.   How is a floppy drive connected to the system board?
    1. With a 34-pin data cable
    2. With a 24-pin data cable
    3. With a 42-pin data cable
    4. It depends upon the computer

 

  1.   When preparing a hard drive to hold data, when is the high-level format performed?
    1. After the low-level format
    2. After partitioning the hard drive
    3. Before partitioning the hard drive
    4. Before the low-level format

 

  1.   What does Windows call a directory or subdirectory?
    1. Path
    2. Shortcut
    3. Directory
    4. Folder

 

  1.   What is the term used to describe the process of dividing a single physical drive into more than one logical drive?
    1. Defragment
    2. Write precompensation
    3. Autodetection
    4. Partitioning

 

  1.   Joe calls the help desk because he cannot save a file to his FAT drive.  He is trying to save to C:\ but an error appears stating that he is out of disk space.  He checks the disk and sees that he still has 1.25 GB of space left.  What’s up?
    1. The disk space error is misleading.  A problem is occurring with RAM.  DOS can only recognized the first 640K and Joe is maxing out his usage of RAM so the system delivers the best error it knows how to deliver.
    2. Joe already has 256 entries in the file allocation table at the root directory
    3. Joe already has 512 entries in the file allocation table at the root directory
    4. The disk has an error and FAT file systems are not smart enough to diagnose and return a more informative error message

 

  1.   What is the purpose of an adapter card on older machines as it relates to hard drives?
    1. It provides an IDE connection since IDE controllers weren’t onboard way back when
    2. It protects the drive from getting jarred
    3. It provides a compression option for data on the hard drive
    4. It acted as a power supply for the drive

 

  1. What is the DOS command to format the C drive and have the system files transferred at the same time?
    1. FORMAT C:/ S
    2. FORMAT C:/ System
    3. FORMAT C: /S:DOS
    4. FORMAT C: /S:MSDOS.SYS

 

 

 

  1.   What utility is used to repair cross-linked clusters?
    1. DEFRAG
    2. SCANDISK
    3. DISKCOMP
    4. REORG

 

  1.   How many platters does a hard drive have?
    1. 1
    2. 2
    3. 4
    4. It depends upon the drive

 

  1.   When do most hardware problems show up?
    1. When a new software application is loaded.
    2. When a device is accessed
    3. During POST
    4. When the computer is being shut down

 

  1. Which of the following components cannot be upgraded?
    1. System bus
    2. ROM BIOS chip
    3. RAM cache
    4. CMOS battery

 

  1. If you have a chain of clusters that is not incorporated into a file, what do you have?
    1. Misplaced clusters
    2. Unused clusters
    3. Damaged clusters
    4. Lost clusters

 

  1.   Which of the following is an approach used to isolate a problem?
    1. Trade good for suspected bad
    2. Eliminate the unnecessary
    3. Both A and B
    4. Neither A nor B

 

  1. What is the most common cause when the monitor displays the wrong character?
    1. Video card
    2. Bad monitor
    3. Dust inside the monitor
    4. Loose wires

 

  1.   How does excessive dust cause problems with the power supply?
    1. By clogging the power supply preventing power from flowing
    2. By insulating components and causing them to overhead
    3. Both A and B
    4. Neither A nor B

 

 

 

 

  1. Which of the following is not usually a tool for solving computer problems?
    1. Sharpened pencil
    2. Repair kit
    3. Bootable disk
    4. Diagnostic software and hardware

 

  1.   What is the first step to take when devising a course of action to troubleshoot a computer problem?
    1. Isolate the problem
    2. Interact with the user
    3. Check resources
    4. Divide and conquer

 

  1.   What is the common name for a system board that follows energy-saving standards?
    1. enviro
    2. envirotech
    3. conserver
    4. green

 

  1.   Which of the following questions would you ask the user to help troubleshoot a problem?
    1. What were you doing when the problem first occurred?
    2. What change have been made to the computer?
    3. What error messages appeared?
    4. All of the above

 

  1.   If a software file becomes corrupt, what is the most thorough way to correct the problem?
    1. Run SCANDISK
    2. Run DEFRAG
    3. Reinstall the software
    4. Run anti-virus software

 

  1.   What usually indicates that POST completed successfully?
    1. A message saying that POST is complete.
    2. A single beep
    3. If the video works, post completed successfully
    4. There is no indication given

 

  1. What causes fragmentation?
    1. Partitioning a hard drive
    2. Write precompensation
    3. Formatting a hard drive
    4. Deleting files on the hard drive

 

  1. How are device drivers usually installed?
    1. By attaching drivers to the system board
    2. By executing a setup program
    3. By installing the driver in expansion slots
    4. It varies depending on the device

 

  1.   What should you always do before changing a DIP switch?
    1. Write down the original settings
    2. Read all documentation
    3. Both A and B
    4. Neither A nor B

 

 

  1.   What is the term used to describe devices that can be removed from a computer while the computer is on without causing the computer to send an error message?
    1. Interlaced
    2. Plug and play
    3. Hot-pluggable
    4. None of the above

 

  1. What is the term used for a component that can be changed in a system by a field technician without the system having to be taken off site for repair?
    1. Technician replaceable unit
    2. Field replaceable unit
    3. Remove and replace component
    4. Peripheral component

 

  1. Which of the following is not a setting for a hard drive?
    1. Master
    2. Slave
    3. Normal
    4. Single

 

  1. Which of the following provides protection against blackouts?
    1. Line conditioner
    2. Surge suppressor
    3. UPS
    4. All of the above

 

  1. Which OS introduced Plug and Play?
    1. Windows 3x
    2. Windows 9x
    3. Windows NT
    4. Windows 2000

 

 

  1. What are the two primary types of RAM?

 

 

 

 

  1. What are the two categories of software?

 

 

  1. Two 16 bit applications running in Windows 95 lock up but one 16 bit application does not lock up.  Why?
    1. The 3rd 16-bit application is running in a memory space with the 32-bit apps.
    2. The 3rd 16-bit application is running in its own separate memory space.
    3. The two 16-bit apps that are locked are definitely running in a shared space.
    4. This is an impossible scenario.  It cannot happen.

 

  1. Windows 3.x used _______________ multitasking while Windows 9.x and above used ______________ multitasking.
    1. Coordinated, cooperative
    2. Cooperative, coordinated
    3. Preemptive, coordinated
    4. Cooperative, Preemptive

 

 

 

 

 

65.        All data stored in ____ is lost when the power is turned off.

a.

PRAM

b.

RAM

c.

ROM

d.

CMOS

 

 

                  66.  Secondary cache, also called ____ cache, may be located either in the CPU cartridge or on the system board near the CPU.

a.

L1

b.

L2

c.

L3

d.

L4

 

 

                  67.  Which of the following is not a parity option?

a.

even parity

b.

integral parity

c.

odd parity

d.

nonparity

 

 

                  68.  Which of the following is NOT a consideration when buying memory?

a.

tin or gold leads

b.

speed

c.

correct size

d.

weight

 

 

                  69.  Conventional memory extends from ____ to ____.

a.

640K, 1024K

b.

0, 384K

c.

0, 640K

d.

512K, 640K

 

 

 

 

 

                 

 

 

 

          70.    The time before the system reduces 99% of its power is ____ time.

a.

doze

b.

standby

c.

sleep

d.

suspend

 

 

                     71.If your company does not have an established preventative maintenance plan, you should ____.

a.

not be concerned, as management knows best

b.

work around problems

c.

develop one

d.

focus on repairing down systems

 

 

                  72.  A logic bomb is ____.

a.

dormant code that is triggered by a predetermined time or event

b.

another name for a virus

c.

the most common type of infestation

d.

always the payload of a Trojan horse

 

 

          73.    The danger of a floppy-based virus infection is a good reason to enter CMOS setup and ____.

a.

set a system password

b.

turn on the BIOS virus checker

c.

disable the floppy drives

d.

set the boot order to 'C:, then A:'

 

 

                  74.  A(n) ____ virus actively conceals itself, using a variety of techniques.

a.

polymorphic

b.

encrypting

c.

stealth

d.

covert

 

 

                  75.  A ____ is a letter or email warning about an nonexistent virus.

a.

virus hoax

b.

bogus alert

c.

covert hoax

d.

covert alarm

 

 

                  76.  DOS and Windows 9x can have up to ____ partitions.

a.

1

b.

2

c.

4

d.

8